![]() If a dongle is corrupt, a user will need to reformat their dongle and contact us for a replacement license.key file. ![]() We recommend that you remove the dongle from the computer after every use so that the dongle does not overheat in your computer’s USB port.If the dongle is not recognized by the computer, FlowJo will not be able to recognize the dongle.If the dongle is renamed different than FJTHUMB, FlowJo will not be able to to recognize the dongle.If a user loads other files onto the dongle, FlowJo will not be able to recognize the dongle.For more information of dongle trade-in credit, contact Troubleshooting The only licensing option that will allow access to version 11 is our user-based licensing system, FlowJo Portal.Ĭonversion to FlowJo Portal Trade In CreditįlowJo currently offers a dongle trade-in credit program and based on the age of the dongle will offer credit to a customer who wishes to trade-in their dongle for a FlowJo Portal annual subscription license. FlowJo is not responsible for taxes, duties and tariffs associated with dongle shipments.įlowJo sells dongle upgrades, which offer customers the ability to either physically or electronically upgrade their dongle if they are using a dongle that only allows access to version 6, 7 or 8.įlowJo Dongles will not allow access to FlowJo version 11, which is slated for release in 2024. *For international customers in the EU, most countries charge several hundred Euros to have the dongle imported into their country, so this is something to think about if you plan on buying a dongle. If a customer breaks their dongle, FlowJo will replace the dongle for a $300 fee + shipping.If a customer’s dongle is stolen, they can obtain a valid police report and FlowJo will replace the dongle for a $300 fee + shipping.If a customers loses their dongle, they will need to buy a new dongle.Generally speaking, purple dongles allowed access to FlowJo version 6 (=2009) and our newest all black dongle with black cap allows access to versions 9 and 10 (>2023). FlowJo currently sells a newer all black with black cap dongle. In the past, FlowJo has sold purple, older black, and the red/black switchblade dongle models. Dongles can be used by multiple users on multiple computers, one computer per Dongle at a time because this is a transportable license. A user can plug their Dongle into a computer and open a fully authenticated FlowJo session. A dongle is a USB loaded with a license.key file that grants access to the FlowJo desktop application. The FlowJo dongle has been a longstanding license type utilized by users to access FlowJo.
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